Privacy Policy

Information we collect

We collect the name, email address and order information you submit, together with transaction references, selected payment channel, IP address, device and browser information, support messages and technical logs. OnePay processes payment credentials; NexaEsim does not collect or store your full card number.

How we use information

• To process payment, issue and deliver an eSIM, provide usage information and support your order.
• To prevent fraud, secure our systems, diagnose failures and meet accounting or legal duties.
• To improve plan availability, site performance and customer experience.

Service providers and international processing

We share only the information needed with OnePay for payment, SkySimHub and network partners for fulfilment, email providers for delivery, and hosting, security or professional providers that support our service. These providers may process information in other countries under their own legal and security obligations. We do not sell personal information.

Retention and security

We keep order, transaction and support records only as long as needed for delivery, fraud prevention, accounting, disputes and legal requirements. We use access controls, encrypted connections and restricted private order links, but no internet service can guarantee absolute security. Keep your order link and QR code private.

Your choices and rights

You may ask to access, correct or delete eligible personal information, or object to certain processing, subject to identity verification and records we must retain by law. The service is not directed to children who cannot lawfully consent.

Contact and updates

Email privacy questions or requests to support@nexaesim.com. We may update this policy as our service or legal obligations change; the current date appears above.