Delivery Policy
Last updated September 20, 2026
Digital delivery only
NexaEsim is a digital product. We do not ship a physical SIM card or parcel, and no shipping fee applies.
How delivery works
After OnePay confirms payment, we request the selected eSIM from SkySimHub. Your private order page checks the issuance status automatically. When the supplier returns the eSIM, that page displays the installation QR code, SM-DP+ details, activation code, downloadable PDF and data-usage link. We also send the details to the email address supplied at checkout.
Delivery time
Most eSIMs are issued within a few minutes. Payment verification, supplier maintenance, security review or network availability can cause delays. Do not place a second order while the first order page says it is processing.
Your responsibility
Before purchase, confirm that your device supports eSIM, is carrier-unlocked and supports the destination network. Supply an email address you can access and use a stable internet connection when installing. A QR code is private and normally intended for one compatible device.
If you cannot find your eSIM
Check spam and junk folders, then return to the private order link shown after payment. If the order remains pending or the email does not arrive, contact support@nexaesim.com with your order number. Do not share your QR code in a public message.