Many travelers seek reliable assistance when planning trips to Southeast Asia, given the numerous options available. BestPrice Travel, a company operating for nearly 14 years, positions itself as a key provider of travel services across Vietnam and the wider Indochina region. This article explores their operational history, service offerings, and customer feedback to help potential clients assess their suitability for travel arrangements.
BestPrice Travel's Operational Scope and Service Portfolio
Founded in 2010, BestPrice Travel has accumulated significant experience in the tourism sector, offering a range of services for visitors to Vietnam, Cambodia, Laos, and Thailand. Their offerings encompass organized tours, hotel and cruise reservations, as well as flight and ground transportation solutions.
Specific services include diverse Halong Bay excursions, Mekong River cruises, Myanmar river journeys, and comprehensive tour packages covering Vietnam and Indochina. They also facilitate flight bookings and transfers. Additional details regarding visa and accommodation services are available on their main website.
Evaluating BestPrice Travel's Industry Standing and Client Feedback
The company has received various industry recognitions, reflecting its service quality. Since 2015, BestPrice Travel has been awarded the Certificate of Excellence five times. In 2023, they earned the TripAdvisor Travelers’ Choice Award. Furthermore, they were nominated for Vietnam's Leading Tour Operator 2024 at the 31st annual World Travel Awards.
As of April 2024, BestPrice Travel holds a strong presence on major review platforms. On TripAdvisor, they are rated #11 out of 612 for Boat Tours & Water Sports in Hanoi, with an overall rating of 5 out of 5 from 3,043 reviews, over 90% of which are positive. Highly praised services include the Hanoi Walking Foodie Tour by night (5 points/155 reviews), the 2-day/1-night Halong Bay Cruise from Hanoi with transfers (5 points/630 reviews), and the Day Trip to Halong Bay from Hanoi (5 points/72 reviews). On Trustpilot, the company maintains a rating of 4.9 out of 5. Customer reviews frequently highlight the staff's supportive and effective problem-solving approach.
Partnership Network Across Southeast Asia
To provide extensive options and competitive pricing, BestPrice Travel has cultivated a broad network of partners throughout Indochina, covering Vietnam, Laos, Cambodia, and Thailand. This network includes various hotels, cruise operators, and airlines.
Their hotel partners in Vietnam include Sofitel Hotels & Resorts, Hanoi Pearl Hotel, Edenstar Hotel & Spa, Indochine Palace, and Tirant Hotel. In Cambodia, they collaborate with Mulberry Collection, Damrei Angkor Hotel, Hari Residence & Spa, Ohana, and Sarina. For those exploring the culinary scene in the region, a dining guide to Phnom Penh might be useful. Lao partners feature Le Bel Air Resort, Green Park Vientiane, Le Jardin Pakse, and Crowne Plaza.
Cruise line affiliations extend to Orchid Cruises, Athena Group, Paradise Cruise, Pelican Cruises, Big Bay Group, Heritage Line, Pandaw, Aqua Mekong, Mekong Princess, and Rivages de Monde.
Airline partnerships encompass Vietnam Airlines, VietjetAir, and Bamboo Airways in Vietnam; Cambodia Angkor Air in Cambodia; Laos Airlines in Laos; and Thai Airways, Bangkok Airways, Thai Smile, Thai Air Asia, and Thai Vietjet Air in Thailand.
Beyond direct partnerships, BestPrice Travel actively participates in significant international and regional tourism gatherings, such as ITB Berlin, ITB Asia, Ho Chi Minh City Tourism Week, and the Vietnam International Travel Mart, indicating their engagement within the global travel industry.
BestPrice Travel's Commitment to Service Excellence
BestPrice Travel outlines several commitments to ensure a positive experience for its clients, aiming to become a leading travel agency in Asia. These assurances are supported by a team of dedicated professionals and a robust online system.
They guarantee "True Value at The Best Price," asserting that clients receive equivalent or greater value than their expenditure. A "Quality Guarantee" is upheld through collaborations with top-tier hotels, cruise lines, and local suppliers. The "Money Back" policy ensures refunds for unexpected issues, prioritizing customer rights. Additionally, "24/7 On-Spot Support" is provided throughout the trip, offering continuous assistance for any travel-related concerns.
For payments, several convenient options are available, including credit cards (Visa, Mastercard, JCB) via a secure online gateway, bank transfers, direct payments at BestPrice Travel's offices, and PayPal. This variety aims to streamline the booking process.
Practical Information and Contact Details
When considering travel arrangements with BestPrice Travel, potential clients can reach out through various offices located internationally.
| Location | Address | Telephone | Operating Hours |
|---|---|---|---|
| Hanoi, Vietnam | 11th Floor, Vinaconex Diamond Tower, 459C Bach Mai Street, Bach Mai Ward, Hanoi, Vietnam (Postal Code: 100000) | +84 2436-249-007 | Monday-Friday: 08:30-17:30 (Local Time) |
| Ho Chi Minh City, Vietnam | 255 Nam Ky Khoi Nghia Street, Xuan Hoa Ward, Ho Chi Minh, Vietnam (Postal Code: 70000) | +84 2436-249-007 | |
| Bangkok, Thailand | 314/1, 3rd Floor, Rama 9 Soi 17, Rama9 Road, Bangkapi, Huaykwang, Bangkok, Bangkok (Postal Code: 70000) | Not supplied | |
| Siem Reap, Cambodia | #0107, Wat Bor Road, Wat Bor Village, Sangkat Sala Kamreuk, Siem Reap, Cambodia (Postal Code: 70000) | Not supplied | |
| Sydney, Australia | Level 1, 139 Dowling Street, Woolloomooloo NSW 2011 Australia (Postal Code: 70000) | Not supplied | |
| Los Angeles, USA | 3rd & 5th Floor, 718 South Hill Street, Los Angeles, California 90014, United States of America (Postal Code: 70000) | Not supplied |
The general customer service line for Vietnam is +84 2473 075 868. The company's price range is indicated as "$".
To mitigate risks of travel scams when arranging trips to Indochina, it is generally advised to select reputable travel agencies. Opting for comprehensive package tours that consolidate flights, accommodation, and activities can offer greater security, better pricing, and increased convenience compared to booking individual services. Travelers planning a trip to Vietnam might also be interested in exploring unique purchases and souvenirs in Vietnam.
Frequently Asked Questions
What types of travel services does BestPrice Travel provide?
BestPrice Travel offers a variety of services including organized tours, hotel and cruise bookings, and flight and transportation arrangements across Vietnam, Cambodia, Laos, and Thailand. Specific offerings include Halong Bay cruises, Mekong River cruises, and comprehensive Indochina tour packages.
How can I verify BestPrice Travel's reputation?
The company has received multiple industry awards, such as the Certificate of Excellence and the Travelers’ Choice Award from TripAdvisor. They also maintain high ratings on platforms like TripAdvisor and Trustpilot, with many positive customer reviews highlighting their service quality and support.
What are the payment options available?
BestPrice Travel facilitates payments through various methods, including major credit cards (Visa, Mastercard, JCB) via a secure online gateway, bank transfers, direct payments at their physical offices, and PayPal.
Does BestPrice Travel offer support during the trip?
Yes, the company provides 24/7 on-spot support throughout the duration of the trip, ensuring assistance is available for any issues or questions that may arise.
Where are BestPrice Travel's offices located?
BestPrice Travel maintains offices in several locations, including Hanoi and Ho Chi Minh City in Vietnam, Bangkok in Thailand, Siem Reap in Cambodia, Sydney in Australia, and Los Angeles in the United States. Contact details for specific offices are provided in the "Practical Information" section.
