A Hanoi-based travel firm marks its 15th anniversary after more than a decade of steady growth across Vietnam and beyond. The company began in 2010 and has since expanded operations, collected industry recognition, and diversified its services while serving hundreds of thousands of travellers each year.
What the firm is and background: Vietnam travel firm 15th anniversary
The company began in 2010 as a small inbound tour specialist operating out of Hanoi. In its early years it concentrated on welcoming international visitors to Vietnam before broadening its product range to include domestic travel and multi-day itineraries for local customers.
Between 2013 and 2014 the organisation moved into larger premises to support growing demand. A further expansion phase in 2016–2017 saw the opening of branches in southern and northern port cities, while strategic ties with major hospitality partners helped increase its product distribution and market access.
- Founded: 2010 in Hanoi
- Early focus: inbound tourism, later added domestic tours
- Key expansion: new city branches added in 2016–2017
Key achievements and highlights
Over its first 15 years the business has accumulated a series of industry awards and recognitions from national and sector bodies, including honours for brand reputation, online sales performance and operational resilience. These honours reflect both customer reach and internal process improvements.
In recent years the company also undertook service diversification. In 2021 it expanded into healthcare-related services by launching a pharmaceutical operation and a retail pharmacy chain, broadening the range of consumer touchpoints beyond travel alone. From 2022 to 2024 the firm upgraded its headquarters and opened overseas offices to support intercontinental customers and partners.
- Industry awards: multiple recognitions across 2014–2024
- Service diversification: added pharmaceutical and retail health services (2021)
- International reach: new offices opened in Australia and the United States (2022–2024)
Business footprint and numbers: what the data shows
The company employs a workforce of more than 200 staff and reports serving in excess of half a million travellers annually. Its multi-channel media presence reaches millions, helping drive bookings and brand visibility across Southeast Asia and beyond.
Following the pandemic period it achieved strong revenue recovery, reporting significant year-on-year growth as demand returned. These figures position the operator among the more resilient Vietnamese travel firms that have recovered quickly in the post-pandemic market.
- Staff: 200+ employees
- Annual travellers served: more than 500,000
- Post-pandemic performance: notable double-digit growth (reported as 150% annual growth)
Practical tips for travellers considering a regional tour operator
When choosing a Vietnam-based operator, travellers should compare coverage, office locations and services. Confirm whether the company operates local support in the destinations you plan to visit and whether it provides multi-lingual assistance or 24/7 contact options.
Check the operator’s product mix: do they focus on inbound international groups, domestic leisure markets, bespoke private tours, or a mix? Also take account of diversification into other services — for example, recent entrants into healthcare or retail indicate broader corporate resources but do not replace careful evaluation of core travel services.
- Verify local office presence and emergency contact arrangements.
- Ask about refund, change and cancellation policies before paying.
- Read recent customer reviews on neutral platforms to gauge consistent service levels.
- For rail travel planning, consult practical guides such as Hanoi to Da Nang by train for schedules and class options.
- For season-specific destination advice, see the guide to Nha Trang in February.
Cultural and industry context
Vietnam’s tourism industry has undergone rapid change during the last decade, with a shift toward digital booking channels and a rising appetite for multi-destination trips across Southeast Asia. Local operators have adapted by modernising management systems and integrating online sales to stay competitive.
The company’s recognition for technology adoption and marketing reach reflects that broader sector trend: firms that combine local knowledge with online distribution tend to scale faster. Travellers often benefit from local expertise paired with digital convenience, especially when operators offer clear communications in key languages.
- Industry trend: digital booking and multi-platform marketing
- Local advantage: on-the-ground logistics and cultural knowledge
- Travel advice: balance digital reviews with direct pre-trip confirmation
Who this company suits and alternative options
The firm is suitable for travellers seeking a Vietnam-based operator with established domestic networks, international office support and a broad product catalogue. Its scale and multi-office presence can be an advantage for group travel, packaged tours and travellers who prefer working with a provider that has both local and overseas points of contact.
Alternatives include small local agencies that specialise in bespoke, immersive experiences or larger international companies that offer global protection and guaranteed international customer support. Online travel platforms provide price comparison and DIY booking flexibility but may not offer the same local on-the-ground assistance.
| Provider type | Typical focus | Offices / reach | Typical staff size | Services | Best for |
|---|---|---|---|---|---|
| Hanoi-based travel firm (est. 2010) | Inbound & domestic packaged tours | Hanoi, Ho Chi Minh City, Hai Phong; offices in Australia & USA | 200+ employees | Group tours, private tours, corporate bookings, healthcare retail arm | Group travel and travellers wanting local office support |
| Local independent agencies | Custom, small-group, experiential tours | Single city or region | Small teams (often under 50) | Tailor-made itineraries, homestays, local guides | Travellers seeking personalised, niche experiences |
| International tour operators | Global packages, long-haul marketing | Multiple countries, global offices | Large organisations (hundreds+) | Fully packaged international tours, brand guarantees | Travellers wanting global standards and cross-border protection |
| Online travel platforms | Price comparison, booking convenience | Online only, global reach | Varies widely | Live inventory, user reviews, self-serve bookings | Independent travellers who prefer DIY planning |
Frequently Asked Questions
What does the 15th anniversary indicate about the company?
The 15-year milestone signals sustained operations, multiple growth phases and a capacity to adapt over time. It suggests the organisation has developed procedures and partnerships to support expanded services, but travellers should still assess current reviews and recent performance.
Does the company operate outside Vietnam?
Yes. In recent years the operator opened overseas offices to support intercontinental customers, with locations established in Australia and the United States to improve service for travellers from those regions.
How large is the company’s workforce and customer base?
The firm reports employing over 200 staff and serving more than 500,000 travellers each year, with multi-platform media outreach that reaches millions of potential customers.
Has the business diversified beyond travel?
In 2021 the company added healthcare-related ventures, including a pharmaceutical operation and a retail pharmacy chain, broadening its corporate activities beyond travel services.
What should I check before booking a tour with a regional operator?
Confirm local office contacts, review recent customer feedback on neutral platforms, check refund and change policies, and ensure the operator’s product type matches your travel style (group vs private, standard vs bespoke). For logistics like rail travel, consult practical route guides such as Hanoi to Da Nang by train.