BestPrice Travel, established in 2010, has developed from a local Hanoi startup into a prominent travel service provider across Southeast Asia. Over its 15-year history, the company has broadened its offerings and geographical footprint, serving a substantial number of travelers annually. This overview details the company's progression and its role in the regional tourism sector.
Origins and Evolution in Southeast Asia
BestPrice Travel commenced operations in 2010, initially concentrating on facilitating visits for international tourists to Vietnam. Within a few years, the company broadened its scope to include domestic tourism services, marking a significant early expansion. This period of growth involved moving to a larger premises in Ba Trieu alley between 2013 and 2014 to accommodate increasing demand.
A key phase in the company's development occurred from 2016 to 2017, with the establishment of additional offices in Ho Chi Minh City and Hai Phong. During this time, BestPrice also formed a strategic alliance with the Vinpearl system, a collaboration that has continued consistently since its inception. This partnership highlights the company's capacity for sustained industry relationships within the region.
Expanding Reach: Global and Diversified Services
Beyond its core travel services, BestPrice Travel diversified its business activities in 2021 by founding BP Pharma and launching the Pharmart.vn chain of pharmacies. This move represented an expansion into the healthcare sector, aiming to provide a wider range of services to its clientele.
From 2022 to 2024, the company further extended its international presence, establishing new offices in Australia and the United States. This expansion demonstrates its capability to cater to a global customer base and manage travel arrangements across continents, reinforcing its position beyond Southeast Asia.
Industry Recognition and Quality Assurance
Throughout its 15 years, BestPrice Travel has accumulated various industry accolades, reflecting its sustained performance and service quality. In 2014, it was recognized among the Top 10 Famous Vietnamese Brands. The company has also consistently received the Certificate of Excellence from TripAdvisor since 2015, indicating ongoing positive customer feedback.
Further recognition includes being named among the Top 10 Most Beloved Online Travel Companies in 2019 and ranking as one of the Top 2 Companies for Online Tour Bookings in 2020. More recently, in the 2024-2025 period, the company earned several distinctions: Leading domestic travel enterprise in Vietnam (2022 & 2023), efficient application of IT in Management and Business (2023), Outstanding international travel enterprise sending customers abroad (2024), Outstanding domestic travel enterprise (2024), and Outstanding international travel enterprise receiving tourists from Europe, the USA & Australia (2024). These awards collectively underscore the company's commitment to service standards and operational effectiveness.
Operational Scale and Customer Engagement
BestPrice Travel operates with a team of over 200 staff members. The company reports serving more than 500,000 travelers annually, reaching millions more through its various media platforms. Following the global pandemic, the company has demonstrated a strong recovery, reporting an annual revenue growth of 150%.
This operational scale highlights the company's capacity to manage a high volume of travel arrangements and maintain a significant presence in the Southeast Asian tourism market. The reported growth figures suggest a robust rebound and continued expansion in its services.
Company Culture and Team Dedication
The achievements of BestPrice Travel are attributed to the consistent efforts of its team members. The company emphasizes a culture of dedication and innovation, recognizing that employee contributions are central to delivering quality services to customers.
To mark its 15th anniversary, BestPrice Travel organized a program to acknowledge its employees, expressing appreciation for their long-term commitment. This included recognizing individuals who have been with the company since its inception, as well as those with over five and ten years of service. This focus on staff retention and appreciation is presented as a cornerstone of the company's sustained success and future aspirations.
Contacting BestPrice Travel: Office Locations and Hours
For inquiries or service, BestPrice Travel maintains several offices globally. General customer service can be reached at +84 2473 075 868. The main telephone number is +84 2436-249-007. Office hours for most locations are typically Monday through Friday, from 08:30 to 17:30 (local time). It is advisable to verify current operating hours and availability directly with the specific office.
| Location (City, Region) | Street Address | Postal Code | Country (as listed in source) | Notes |
|---|---|---|---|---|
| Hà Nội City, Northeast | 11th Floor, Vinaconex Diamond Tower, 459C Bach Mai Street, Bach Mai Ward, Hanoi, Vietnam | 100000 | VN | Main office, telephone: +84 2436-249-007 |
| Hồ Chí Minh City, Southeast | 255 Nam Ky Khoi Nghia Street, Xuan Hoa Ward, Ho Chi Minh, Vietnam | 70000 | VN | |
| Bangkok, Bangkok, Southeast | 314/1, 3rd Floor, Rama 9 Soi 17, Rama9 Road, Bangkapi, Huaykwang, Bangkok, Bangkok | 70000 | VN | Note: This address is in Thailand; the listed country code 'VN' and postal code 70000 may require local verification. |
| Phnom Penh, Southeast | #0107, Wat Bor Road, Wat Bor Village, Sangkat Sala Kamreuk, Siem Reap, Cambodia | 70000 | VN | Note: This address is in Cambodia (addressLocality is Phnom Penh, streetAddress is Siem Reap); the listed country code 'VN' and postal code 70000 may require local verification. |
| Sydney, Southeast | Level 1, 139 Dowling Street, Woolloomooloo NSW 2011 Australia | 70000 | VN | Note: This address is in Australia; the listed country code 'VN' and postal code 70000 may require local verification. |
| California, Southeast | 3rd & 5th Floor, 718 South Hill Street, Los Angeles, California 90014, United States of America | 70000 | VN | Note: This address is in the United States; the listed country code 'VN' and postal code 70000 may require local verification. |
Frequently Asked Questions
When was BestPrice Travel established?
BestPrice Travel commenced its operations in 2010.
What services does BestPrice Travel offer?
The company provides a range of travel services, initially focusing on international tourists to Vietnam, and later expanding to domestic tourism. It also diversified into the healthcare sector with BP Pharma and Pharmart.vn.
Where are BestPrice Travel's main offices located?
BestPrice Travel has offices in Hanoi and Ho Chi Minh City in Vietnam, with international branches in Bangkok, Siem Reap, Sydney, and Los Angeles.
Has BestPrice Travel received any industry awards?
Yes, the company has received numerous awards, including "Top 10 Famous Vietnamese Brands," TripAdvisor's Certificate of Excellence, and distinctions as a leading domestic and international travel enterprise in various categories.
How many travelers does BestPrice Travel serve annually?
The company reports serving over 500,000 travelers each year.
